Return Policy

Return and Exchange Policy Reporting an Issue: If you receive a damaged, incorrect, or defective product, please contact us via WhatsApp within 48 hours of receipt. Kindly include your order number and clear photos of the product. Resolution: We will review your request and take the appropriate action, either by replacing the product or refunding its value in accordance with the company’s policy. Product Condition: Products that have been opened or used cannot be returned or exchanged unless a manufacturing defect or a product error is proven. Shipping Fees: Shipping and delivery fees are non-refundable, except in cases where the error is caused by the company (e.g., sending an incorrect or damaged item). Important Note: Al Manar Company reserves the right to inspect the condition of the product before approving the return or exchange request, ensuring the rights of all parties.